Shipping Policy

Shipping Policy

Postage

 Within West Malaysia : MYR10/order 
 East Malaysia : MYR 15/order
 Singapore : SGD10/first 2 kg
 Singapore : SGD 15/2 - 4 kg
 Singapore : SGD 17/more than 4 kg

 Free Shipping within Malaysia, with min spend of MYR120
 Free Shipping to Singapore, with min spend of SGD120, use code SHIP2SG at checkout.


  1. D.O : Dispatch Out date, is when the products are dispatched from our hub warehouse located overseas. As our items are selected from multiple top manufacturers around the world, these products will only be dispatched from different warehouse, some may arrive separately and at different timings. Please rest assured, your products will reach you on a timely manner.
  2. Order Date, is the date when a purchase is made on our website.
  3. The ETD, estimated time of departure, is when the products get dispatched from our HQ. 
  4. Once dispatched from HQ, customers will receive an email with the tracking information.
  5. Please kindly allow 3-7 working days from ETD for the products to reach you.
  6. In the event of delay, you may choose to contact us or our delivery agent for self-pick-up.
  7. We do not assume responsibility/authority over the operation of our delivery partners.

Disclaimer
  1. Please be informed, actual product may differ from photos published on Luna by T and its marketing channels. Each product is unique and will not have identical appearance or texture. Your kind understanding is much appreciated.