FAQ

  • Is user data protected & is the website secure? - Your data is secured, and it is only used for sending you details about your order, tracking information , promotional newsletters and it is used also for marketing analytics. You may choose to unsubscribe at anytime from receiving the newsletters. Apart from these, our website is also secured and encrypted (SSL)

  • What are the available payment methods? - We accept MasterCard payments(Debit/Visa etc).

  • How will I get my tracking information? - Once the orders are dispatched from our HQ based in Malaysia, you will receive an email with all the tracking information necessary. 

  • Are the items in stock? - These items have already been manufactured and is stored in warehouses worldwide; They will only be dispatched from our overseas warehouse upon order placement, thereafter shipping to our HQ in Malaysia. Luna by T seeks to reduce its carbon footprint by reducing the volume of shipments taking place each day thus, adopting a bulk dispatch order flow. 

  • How long will shipment take? - We at Luna by T, prioritise quality and comfort hence why all products are inspected prior to shipping to our end users. From warehouse dispatch to HQ checking and final dispatch, shipping takes approximately 7-14 business days from the order date depending on your destination.


  • Where do you ship from? - We ship from Malaysia but our manufacturers are from different countries. For more details, check Shipping Policy.
 
     Need further information ? Feel free to reach us via taaniyha@lunabyt.com!